Status
A ticket's status changes automatically. There is no status menu.
| Status | Set when |
|---|---|
| New | The ticket is raised. |
| In Progress | A person or an AI agent first comments, or changes the priority, labels, category or assignment. Changes by Home Assistant or Home Desk itself do not count. |
| Resolved | Resolve is selected. Text in the comment box is saved as the cause and the fix. |
| Closed | A set time after resolving. Configured in Settings: immediately, 1 hour to 30 days, or never. The default is 7 days. |
Reopen on a resolved or closed ticket returns it to In Progress. A ticket reopened by Home Assistant (a Repair that returned) or by an AI agent returns to New, so it shows in the Inbox.
To mark a ticket as waiting on a person, a part or a fix, use the Blocked label.